THE TRANSITION EXPERIENCE
Our mission is to provide our clients with stability and efficiency in what can often be a difficult time. We believe in providing the optimum transition experience before, during and after project completion, which is usually what the transition demands and the client deserves.
Our experience is in Project Management and Turn Key Removals, so we understand the importance of meeting milestones, harnessing teamwork, achieving success with the project and excellent client communication, no matter how small the project, We aim to act as a single point of contact for our clients, reducing the requirement for them to be too involved.
We have successfully completed over 200 projects, including commercial liquidations, shop relocations, office relocations, deceased estates and many residential relocations. Our reputation is known for our solution based approach, our project management, our excellent attitude, and our ability to exceed client expectations.
THE FIVE SENSES
In order to provide our clients with the optimum experience, moving or management, we decided that we had to satisfy all 5 of their senses. Only by achieving this will our clients have the best experience possible and become raving fans.
We deconstructed our processes, and below is a small view of some of the little things we do to enhance your transition. They are small, but effective, and they turn your experience into a great one.
SMELL: Seasonal cologne worn by all, clean shirts daily, trucks cleaned daily.
SOUND: Friendly chat, confidence in voice, removalist communication, smiling.
TOUCH: Shaking of hands, easy quote experience, easy EFTPOS pay at end.
SIGHT: Uniform, no singlets, great hair, move preparation, always professional.
We also have a CODE OF CONDUCT:
- NO swearing.
- NO spitting.
- NO smoking.
- NO builders bums.
- NO Standing around.
- NO moaning.
- NO cheating.
- NO complacency.
- ONLY focused, smart moving, great attitude and respectful employees.